Need help with your account? Have questions about publishing? Want to explore partnerships? Our expert team is ready to help you achieve your goals.
Average response time under 6 hours with 24/7 chat support
Dedicated specialists with deep platform knowledge
We care about your success and provide personalized solutions
Multi-language support across different time zones
We offer multiple ways to connect with our team. Pick the method that works best for your needs.
Get instant help from our support team. Perfect for quick questions and immediate assistance.
Send us detailed questions or complex issues. We provide comprehensive responses.
Talk directly with our experts for personalized guidance and complex troubleshooting.
Book a personalized video session for demos, onboarding, or detailed platform guidance.
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Need specialized help? Connect directly with our expert teams for faster, more targeted assistance.
Account help, technical issues, billing questions, and general platform assistance
Publishing guidance, marketing strategies, platform optimization, and revenue growth tips
Partnerships, enterprise solutions, bulk licensing, and custom implementation
Media inquiries, press releases, interview requests, and brand partnerships
While we're a global remote-first company, we welcome visitors to our San Francisco headquarters. Schedule an appointment to meet our team and see where the magic happens.
123 Innovation Drive
San Francisco, CA 94105
United States
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday - Sunday: Closed
Book an appointment for office tours, consultations, or business meetings.
business@inkvault.comLocated in the heart of SOMA district, our office is easily accessible by BART, Muni, and major highways. Free parking available for visitors.
Quick answers to common questions about getting help and support.
Our average response time is under 6 hours for email and instant for live chat. For urgent technical issues, our 24/7 chat provides immediate assistance. Phone support is available during business hours with same-day callback options.
To help us resolve your issue faster, please include: your account email, detailed description of the problem, any error messages or screenshots, steps you've already tried, and your browser/device information if relevant.
Yes! We provide free onboarding sessions for new authors, video tutorials, and personalized consultations. Our Author Success team can help you optimize your profile, understand analytics, and develop marketing strategies.
Absolutely! We offer personalized demos for authors and publishers, business consultations for enterprises, and technical deep-dives for developers. Contact our business team or book directly through our scheduling system.
Yes, we offer priority support for Pro authors and Enterprise customers, including dedicated account managers, priority response times, and direct phone access to our senior support team.
We currently provide support in English, Spanish, French, and German. Our team is expanding to include more languages based on our growing global community.
Still have questions?
Browse Help CenterOur expert support team is standing by to help you succeed. Don't let questions or issues slow you down.